Functional design and technical build in one person, across the processes NetSuite actually runs.
A go-live is the middle of the story, not the end. It's the years after sign-off where you need the help of an experienced NetSuite resource the most:
The process that changed and requires creative, outside the box thinking to implement. The saved search nobody can reproduce or the SuiteQL that worked yesterday but doesn't today. The customization written for a workflow the business stopped doing. The missing Dev/Ops regimen that creates risk and ignores SOX compliance. The desire to implement AI using a controlled, thoughtful methodology that creates significant ROI quickly
Designed, configured and tested end to end — not handed over at the first successful transaction.
Sales orders through fulfillment, invoicing and cash application, including custom order flows for industry-specific rules.
Requisitions, purchase orders, receiving and vendor payment — and the purchasing and AP automation that feeds them.
Chart of accounts, period close, and the reporting finance actually relies on at month end.
CRM, estimates and quoting, including guided quoting where pricing rules are complex enough to cause errors downstream.
Bills of materials, assemblies and work orders for manufacturers.
Projects, time and expense, and billing tied to the work actually delivered.
Cases and support workflows, from a customer's first contact to a closed issue.
Return authorizations, receipts and credits, and the accounting that follows them.
Campaigns and lead attribution, measured back to revenue.
Revenue recognition. I'm a NetSuite Certified Advanced Revenue Management consultant, and I've implemented ARM for ASC 606 as part of Salesforce Billing to NetSuite programs — where the contract lives in one system and the revenue schedule has to come out right in the other.
Inventory, warehouse and fulfillment. WMS, fulfillment and the documents that go out with a shipment. For one Midwestern distributor of industrial chain products, that meant a custom Bill of Lading built in SuiteScript 2.0 and Advanced PDF templates.
Wholesale distribution and manufacturing. Most of my delivery work has been here — including custom sales order flows in SuiteScript 2.0 for a distributor of metal wire products whose industry rules standard NetSuite didn't cover.
Requirements, against a catalogue. Discovery is run through BRD Manager, which seeds the business requirements document from a leading-practice catalogue and sorts every requirement into standard, licensed feature, customization or gap. You see where the real work is before anyone quotes the build.
Design and build. Configuration first, customization where configuration genuinely runs out — SuiteFlow, SuiteBuilder and SuiteScript, in that order of preference.
Data migration. Conversion planned as its own workstream, with reconciliation, rather than as a weekend before go-live.
UAT and go-live. Test scripts written from the requirements, run by your people, with support through the first close.
After. The long tail is part of the work, not an upsell. Optimization reviews, fixes, and the change requests that turn up once a system is carrying real volume.
Either way, tell me what the account is doing now and what it should be doing instead.
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